Digitalisation has the power to transform how CSPs deliver their products and services – how does this affect their BSS/OSS strategies and what must they do to create a customer-centric digital experience?
To remain competitive in the digital era, with so many disruptive technologies and businesses making waves at a rapidly increasing pace, communications services providers (CSPs) must be continuously transforming and updating their services to survive.
But when embarking on any Digital Transformation project, short- or long-term, it’s essential to have a clear vision, ensuring that your structures, processes and staff are all working as one towards a well-defined organisational goal to incorporate and drive innovation.
Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.
