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Junk mail: are telcos failing customers with paper correspondence?

The humble letter takes its revenge on the internet as Telstra repeatedly falls foul of Australian regulators over failures with its handling of mail. How can telcos get their paper correspondence right?

Telstra has fallen foul of Australian industry regulators for cutting off 5,410 customers without warning due to missed bill payments.

The Australian Communications and Media Authority (ACMA) has written a stern letter to Telstra for not providing customers with at least five working days’ notice before suspending or restricting their connections, as required under Australia’s Telecommunications Consumer Protections Code.

Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.

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