O2 is the latest UK telecoms provider to be fined by industry regulator Ofcom for overcharging customers, but why does this case in particular paint the regulator in a troubling light?
O2 has been slapped with a £10.5m fine after Ofcom found them to be overcharging customers who terminated their pay monthly services between 2011 and 2019.
Over 250,000 customers were incorrectly billed a total of £40.7m, though only roughly 140,000 of them paid the extra charges – approximately £2.4m or 6% of the total.
Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.