O2 fined £10.5m for overcharging customers

O2 is the latest UK telecoms provider to be fined by industry regulator Ofcom for overcharging customers, but why does this case in particular paint the regulator in a troubling light?

O2 has been slapped with a £10.5m fine after Ofcom found them to be overcharging customers who terminated their pay monthly services between 2011 and 2019.

Over 250,000 customers were incorrectly billed a total of £40.7m, though only roughly 140,000 of them paid the extra charges – approximately £2.4m or 6% of the total.

Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.

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