As millions of UK customers face a shocking mid-contract price rise this month, in the midst of a cost-of-living crisis, why are telcos allowed to get away with this, and will actions being taken to protect customers measure up?
Ofcom has launched an industry-wide investigation into the inflation-busting, mid-contract price rises that the UK’s biggest telcos are levying on their broadband and mobile customers, that could bring in protections against future increases of this type.
Why are these mid-contract rises going through during an ongoing squeeze to living standards? We aren’t too sure, other than that everyone is doing it, and now millions of mobile and broadband customers of BT, Vodafone, and Three face a mid-contract rise of 14.4%, based on the rate of inflation pegged to the consumer prices index (CPI) – currently at 8.8% (though down from 9.2% in December 2022), plus 3.9%.
Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.