As telcos start rolling out AI and chatbots into their business processes, what jobs will be left once the crest of the automation wave has crashed onto the shores of telecoms? And will the industry be worse off for it?
Could artificial intelligence (AI) usher in an age of Fully Automated Luxury Communism, or will the dole queue grow longer and longer as more of us are replaced by AI?
BT’s recent announcement that it’s to cut up to 55,000 jobs globally by the end of the decade, has left many in the sector wondering how secure their jobs are. Once the company’s fibre network expansion is complete, it will reportedly need 15,000 fewer employees to roll out the new and maintain the old network.
Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.
