In 2020 IDC predicted investment in digital transformation could reach over $1,009.8 billion by 2025, as companies looked to build out their connectivity and networking strategies to support a more digitally focused future.
As we close in on this 2025 timeline, it’s evident that embracing digital practices continues to be essential for businesses and the service providers supplying them. As does the way in which these services are procured.
It’s not surprising then that automated ways of working are fast becoming the norm when it comes to quoting, ordering and delivering connectivity services. After all, automation exists to make the customer experience quicker, easier and more seamless.
Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.