How can you focus on the value case of your HR technology investment?
At the heart of answering this question is assessing, ‘what do I value as the client of this particular piece of HR technology? What does our team/business value? What do our key stakeholders value?’
Before anything else, you need to focus on these core questions to assess how to deliver ROI. Inevitably, there will be questions related to financial returns, which is the business case focus, but that is often the easy part – NPV cost of licensing, implementation costs, etc. But so much of the return on investment, as we’ve talked about on our previous webinars on the Buyer’s remorse series so far, comes down to whether the expectations of the system or the change are delivered at the end. And quite often, those are values beyond just the financial. It may be about experience, i.e. how people experience the system and how they engage with it.
Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally. The Company work with business leaders and people-centric organisations to continuously analyse the Human Experience of the Digital Workplace.
