In the digital age, customer experience is as vital an area for transformation as services and infrastructure. What lessons can telcos carry over from B2C into the B2B market? Read

Shutting down legacy telecoms services is a necessary task on the path to modernisation, but risks cutting vulnerable users off. How can telcos continue to innovate without leaving customers behind?

In case you hadn’t noticed – Facebook was hit by a vast service outage two weeks ago. Why might such an outage become more likely in the future, and what

Digitalisation has the power to transform how CSPs deliver their products and services – how does this affect their BSS/OSS strategies and what must they do to create a customer-centric

Data protection laws in the UK might be facing changes once more, including GDPR being thrown out after only three years. What’s motivating this review, and why may they not

Cerillion PLC said Monday its financial performance in fiscal year 2021 was better than the market had anticipated. The software company said that revenue for the year ended Sept. 30

The scourge of underbilling in telecoms is higher than ever, according to recent research – how bad has it become, and what steps do telcos need to take to get