Clienteling has become a fashionable word in retailing, and about time too. Since customer obsession has been linked to loyalty programmes, targeted marketing, and analysing customer data, people seem to

We have been working with retailers for over 30 years. In the recent past, we have seen the emergence of the ‘Amazons’ and how they have taken market share away

Most retailers struggle to minimise markdown budgets. Even those with strong stock optimisation capabilities will still always have to clear stock at the end of the season.  But it is

Same-day delivery and rapid Click & Collect for online shopping has been talked about for a long time now, but very few retailers have managed to succeed. So what’s holding

Most retailers struggle to minimise markdown budgets. Even those with strong stock optimisation capabilities will still always have to clear stock at the end of the season.  But it is

Blackwell’s, the UK’s largest academic and specialist book retailer, has introduced a raft of new technologies – including tablet computers and mobile POS devices – to help improve customer service

There are many articles available describing what an order management system (OMS) will do for retailers from a functional perspective. But there is very little material available detailing cross-sector benefits