Everything is running smoothly in your IT department. There are no complaints from the team, all reports show systems are working fine.
Updates to senior management are positive and they’re happy to hear it’s all going well so no complaints from them either. It’s all coming up roses. Or is it?
While systems appear to be performing just fine, employee productivity hasn’t increased. The technical performance of solutions is on track but you’ve got employees complaining about issues daily. Something, somewhere is amiss despite what the green lights say. You’re just not sure where to look to fix it.
There’s one key thing you’re missing. The human experience.