Employers have invested in more digital ways of working, but there’s little evidence these technology solutions are moving the needle on workforce productivity. By redesigning the virtual and hybrid workplace with humans at the center, organizations can improve the worker experience and deliver real business results.
In today’s world, digital tools are used to connect the complete workforce. Further, for much of the knowledge workforce, their digital experience is their workforce experience. But in a hyperconnected world where workers may affect market performance as much as customers do, many organizations have not yet addressed how their workforce can carry out their work optimally—and how that affects their outlook—in the digital environment provided for them.
It turns out that there’s more to the digital workplace productivity than simply providing workers with online access to office applications. Although most organizations were able to quickly pivot to remote work—no small accomplishment under the adverse circumstances they were dealing with—for many it was business as usual overlaid with piecemeal digital solutions.
Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally. The Company work with business leaders and people-centric organisations to continuously analyse the Human Experience of the Digital Workplace.
