Employee Experience (EX) is informed by six core relational attributes an employee interacts with – the work they do, the places they work in, the diverse people they work with, the technology they use, the organisation they work for, and their personal Well-being and Inclusion. EX may have become a mainstream focus, but organisations are still struggling to capitalise on the benefits. This Point of View (POV) explores how leaders influence these attributes, focusing on – Well-being and Inclusion, Diversity, and the Organisation.
In recent history, the world has been in a constant state of flux, driven by volatile markets, geopolitical crises, and cultural shifts. Increasingly, employees expect their leaders to be more than bosses who focus primarily on business outputs. They want empathetic, transparent, accountable, and purpose-driven leaders who prioritise their team’s well-being and development. To attract and retain employees – organisations require people to become leaders (not just a ‘boss’) who can achieve the fine balance between creating a positive employee experience and achieving business outcomes.
Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally. The Company work with business leaders and people-centric organisations to continuously analyse the Human Experience of the Digital Workplace.
