Actual Experience – Finding the cause of poor employee experience where no-one thought to look – Productivity recovered : $6.3 million

This Actual Experience plc (LON:ACT) case study gives a good insight into how the AE can save companies millions.

Case Study

The Challenge

Charles Stanley was experiencing repeated IT service problems with crucial internal systems over several months, leading to:

  • Frustrated employees and lower productivity
  • Data centre, network, application and server teams regularly gathering to investigate what was going on, costing time and money as they struggled to find solutions
  • Existing tools not finding the source of the problem

The nature of its investment business meant these service problems risked being very costly to the organisation.

At risk by doing nothing : $7 million
Working hours protected : 116,000
Productivity recovered : $6.3 million

“Traditional analytics tools would have taken months to locate the issue, which could have been costly for Charles Stanley in terms of lost productivity and reputation. I had everyone saying it was everybody else’s fault, yet nobody was coming up with any answers”

Michael Bennett, Chief Operating Officer

Find out how Actual Experience resolved this using the read more link below:

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