Three years ago, CIOs were winning plaudits from the rest of the c-suite for the way the IT team scrambled to deliver a digital workplace within a matter of days. Now, however, the shine has faded badly. While traditional IT performance measures may point to great system uptime, utilisation and performance, the human digital experience is far from ideal. Indeed, the lack of subjective understanding of the individual employee digital experience is creating serious business problems, from plummeting productivity to staff retention and reputational damage. And yet many CIOs have no idea.
The model has to change. CIOs need to move beyond IT operational measures and gain true insight into the day-to-day human digital experience of every employee. As Dave Page, Founder & Chief Strategy Officer, Actual Experience, explains, when up to 90% of employee time is now digital, CIOs must truly understand and improve every employee’s digital experience – or face the inevitable consequences.
Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally. The Company work with business leaders and people-centric organisations to continuously analyse the Human Experience of the Digital Workplace.