The COVID-19 crisis has increased the scale and scope of change more than anything we have seen before. According to a recent report by BCG, as of the end of April 2020, more than 75% of businesses were making moves to accelerate their digital transformation plans.
But with pressures on budgets, greater organisational complexity and a reduced appetite for risk, digital transformation projects will have to work hard to demonstrate immediate value. They need to be able to be deployed quickly and they need to be resilient enough to stand up to the many uncertainties that the future will certainly hold.
Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally.