Redesigning work around sustainable high performance involves ensuring employees can show up and do their best work, not just for a day or a week, or for a sprint, but for the long-term. The advent of hybrid working, and subsequent rethinking of work policies, present a once-in-a-generation way to get the best from every employee. But, many organisations are distracted by focusing too much on the ‘when’ and ‘where’ people work – flexibility – and neglecting the ‘how’.
“People talk about hybrid working as though it’s the same as flexible working but it’s so much more complex,” says Harriet Molyneaux, Managing Director of HSM, a HR consultancy. “The focus of hybrid working needs to be on performance, not flexibility. The whole concept of hybrid is getting compressed down to that one tiny question of “where people work” which is an important one, for sure, but there’s a lot of unintended consequences if you don’t think more broadly about redesigning work and putting sustainable performance at the front and centre of it.”
Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally.
