Human experience – the one measurement your business can’t do without

According to recent research, 90% of people in financial services now want to work from home at least one day a week. So it’s no surprise that the same research shows 69% of companies in the sector have invested in new or updated technology to enable digital transformation since lockdown began.

This seismic shift towards hybrid working, and with it the accelerating creation of digital ecosystems, carries significant challenges. Most businesses have IT-level monitoring in place to analyse the technical performance of their technology. But far fewer understand the critical need to quantify the human experience of using it – and the organisational level impact it can have.

Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally.

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