As we enter hybrid working, People leaders have an unprecedented opportunity to get the buy-in and budget they need. Success will depend on whether they can get the data they need and whether they can cement strategic relationships so nothing falls through the cracks.
Performance needs to be “the principal focus of hybrid working” according to Harriet Molyneaux, Managing Director of HSM. But, from the findings of our latest report, productivity is a metric few organisations are accurately measuring – and few C-Suite leaders are taking ownership of.
”Lots of people say that productivity has improved during the pandemic or that customer satisfaction has declined,” says Eleanor Philips, former CHRO of Informa. “But there is very little empirical evidence at the moment to confirm those statements.”
Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally.