Sandvik’s multinational engineering operations rely heavily on cloud services to enable close collaboration across its global business. Time spent waiting for collaborative tools to load, or poor application performance greatly affects operational efficiency at Sandvik and can incur losses in revenue in addition to wasted payroll paid to employees as they wait.
Skype for business had been the firm’s critical communications channel but multiple sites were experiencing poor service quality, particularly in China where revenues generated are the third highest across their global business. The extent to which degradation in collaborative tools was impacting the company’s bottom line was proving to be immeasurable for the task force set up by Sandvik, who could only confirm anecdotal evidence of poor experiences in lieu of any actionable information.
Without data-driven evidence they were at risk of continuing to waste as much as 3% of annual payroll.
Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally.