The Human Experience Score is like sending an opinion survey to all employees and customers every minute of every day. Only there is no survey.
Studies indicates that the market value of digital transformation in 2021 will exceed $400bn and will continue to grow at nearly 25% a year.
With increasing global reliance on digital services, coupled with a future of hybrid models of work, there is a greater need for business leaders to know precisely how digital tools are impacting their employees’ ability to work and how to act on this information in order to improve.
Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally.