What causes buyer’s remorse for HR technology investments?

What ROI are we looking for from our HR tech investment? 

To contextualise, it’s important to understand what success looks like. Return on investment (ROI) is all about value – but beauty is in the eye of the beholder. Understanding your stakeholders and what they really value is key to success. 

Our experts boiled it down to four key considerations: 

  • Improving people experience or the experience of HR Services 
  • Improving insights and decision making around people 
  • Driving cost saving 
  • Improving compliance and control

What are the top reasons people feel let down by their HR tech? 

There are several roads to travel during an HR transformation that can divert you from achieving the ROI factors listed above and these can happen at any stage during your journey. Many of these may even occur before the implementation even begins! 

Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally. The Company work with business leaders and people-centric organisations to continuously analyse the Human Experience of the Digital Workplace.

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