Digital Divide
According to recent research from LACE Partners, talent attraction / retention; flexible and hybrid working; and the Employee Value Proposition (EVP) emphatically dominate HR leaders’ 2023 agendas. CHROs recognise that financial incentives alone are no longer enough to attract good people – but what are the non-monetary benefits that would boost employee retention and engagement? Despite some remnants of outdated thinking, hybrid working has become non-negotiable for employees – but businesses are still wrestling with the challenges of creating the great employee digital experience upon which hybrid working success (whether that is in the office or at home) relies.
From productivity to innovation, collaboration to isolation, companies are painfully aware that while employees want more flexibility, hybrid working is not an automatic panacea to workplace stress. Are companies able to identify specific individuals struggling with home working environments relying on an internet connection designed for ecommerce? Do they know if employees are experiencing well-being issues as a result of isolation from colleagues due to sound or video problems on calls? Are people are having to work significantly longer hours than colleagues just to keep up, as a result of digital inequality?
Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally. The Company work with business leaders and people-centric organisations to continuously analyse the Human Experience of the Digital Workplace.